Obagi Frequently Asked Questions



Questions? Please call 1-866-900-7979 (M-F 8-4:30 Arizona Time) or contact us by e-mail.


What if I can't find a certain product?
If the product you are looking for is prescription, then we are not able to sell it online. You will need to look to your physician to purchase that product. If you are local and in Arizona, you may make an appointment at our dermatology office, East Valley Dermatology with Julie Silver, PA-C by calling, 480-821-8888.

Why can't I order certain products online?
There are strict guidelines for certain brands that we must be in compliance with in order to sell their products. These requirements are set by the manufacturer and must be met for us to be able to sell you the product in our dermatology office. The brands and products currently under this provision are: Clarisonic Pro, Obagi. Please contact us to order these products. 866-900-7979

How do I know what products are right for my skin?

It is best to consult with your physician regarding any skin concerns you may have.
You may contact us as well as we have highly trained staff who will be able to answer all of your product questions and concerns.


Are these the same products that you sell in your medical/doctors office?

Yes. Each product is identical to the products offered through our physician office.


Are the products from the healthyglowskinstore.com fresh?

Yes. We sell a high volume of certified authentic products monthly. The high turnover rate of our inventory ensures that fresh products are always on hand.


How do I return a product?
Please refer to our Product Returns page which lists our complete return policy.


What are the costs of shipping?

Healthy Glow Skin Store offers FREE DOMESTIC SHIPPING to the United States on all orders. Please see the table below for the estimated times and details.

Shipping to Mexico and Canada is a flat rate of only $20.00 per order with tracking.

All other international orders are a flat rate of $35 per order.

Shipping Method


Cost


Orders $100+


Processing Time


Transit Time


Free Shipping


FREE


FREE


1-3 Days processing time and shipped via USPS first class mail


Estimated 5-8 Business Days


Healthy Glow 3-4 Day Choice


$5.95


$4.95


Ships same business day before 2pm.


3-4 Business days


2 Day Shipping


$14.95


$9.95


Ships same business day before 2 pm. Sorry, no PO boxes


2 Business Days.


Next Day Shipping


$29.95


$24.95


Ships same business day before 2 pm. Sorry, no PO boxes


1 Business Day


Do you offer free shipping?

Yes. Free Domestic shipping is available to the United States.


How long does it take for my order to ship?

Most orders will be processed and shipped within 24-48 hours. The average delivery time for our free shipping option is 5-8 business days via USPS Mail. Other shipping options are available. International delivery timetables will vary.


I am a Canadian Resident.

Do I have to pay tax on my order?

No, you do not.

How may I check the status of my order?

You may check your order via www.USPS.com with the tracking number you receive after checkout.

Can I place my order over the phone?

Yes. We can take your calls and we have certified specialists who may answer questions and take orders. You may reach a specialist at 1-866-900-7979, M-F 8:00-4:30pm Arizona Time.


Is it safe to use my credit card on HealthyGlowSkinStore.com?

Yes. HealthyGlowSkinStore.com accepts credit card transactions through Payline Merchant Services and PayPal. Payline Merchant Services process all major credit cards and is the leader in secure online payment processing. Transactions are conducted on a secure and encrypted server that is PCI Compliant, ensuring vital customer information is kept private. HealthyGlowSkinStore.com transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.


What payment methods does HealthyGlowSkinStore.com accept?

HealthyGlowSkinStore.com accepts the following forms of payment: PayPal, Visa, American Express, and MasterCard and Discover.


Why are certain products excluded from sales?

Many of the manufacturers that we carry do not allow discounting. However, we do offer 5% Cash Back at every purchase (occasionally 10% cash back), promotional free gifts, and free samples.


What are the details regarding your 120% Price Match Policy?

How it works:

If within 15 days from the date of your purchase, you find a currently lower advertised price from another website, we will be happy to refund you 120% of the difference between our price and theirs.

Terms and Conditions:

· The website must be an authorized retailer. We will not honor any pricing from Amazon, EBay, or any other site that is listed as unauthorized - http://obagi.com/patients/about-us/genuine-obagi

· The product must be the same exact type and size.

· Prices must be in US dollars.

· Does not apply to free-with-purchase offers or any bundled promotions.

· If your purchase has included a free gift, or free shipping the retail value of your free gift and/or free shipping will be included when calculating the price difference.

Easy steps to claim your refund:

· Email your order number along with the price & URL of the website where you found the product to us by e-mail. You may also call us at 1-866-900-7979.

· Once the information is verified we will issue you a refund equal to 120% of the difference and you will receive an email with the refund amount. Your refund will be issued in the same form as your original payment.

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my Obagi Products ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support

Frequently Asked Questions


How do I contact you?